// swap & returns
Swap. Return. Move.
Because هوية is found, not followed.
Returns & Exchanges Policy
Read before submitting
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We keep it simple. You've got 24 hours from receiving your order to request a refund or exchange.
Refunds
Changed your mind?
- The Bosta courier collects the item and handles the refund on the spot
- Item must be unworn, in good condition, and in original packaging
- Refunds processed within up to 7 working days
Exchanges
Need a different size or piece?
- Request within 24 hours of receiving your order
- Process takes 3–5 working days
- Item must be unworn, clean, and in original packaging
- Out-of-stock pieces cannot be exchanged
Important
Read this carefully.
- Shipping fees are non-refundable
- Return & exchange shipping is covered by the customer — unless the item arrived damaged or incorrect
- Each order is eligible for one request only
Shipping
We move fast, we move right.
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- Orders arrive within 1–2 working days
- We only reach out via WhatsApp — make sure your number is active
- If unreachable, the order is returned to us
⚑ 24-hour window from delivery
⚑ One request per order only
⚑ Item must be in exact original state
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// step 01
Find Your Order
Enter your order number and phone number used at checkout.
// order number + phone
// step 02
Which Items?
Select the pieces you want to return or exchange.
// step 03
Exchange or Refund?
Pick what you want to do with your selected items.
⇄ Exchange for another piece
↩ Full Refund
// pick the replacement piece
// reason for return
Loading catalog...
// pick the size
Wrong Size
Defect / Damage
Not As Described
Changed My Mind
// step 04
Confirm & Submit
Review your request before sending.
// request received
Under Review.
Your swap request is now under review. We'll reach out within 24 hours with next steps. Keep your item safe — the courier will come to collect it.
Because هوية is found, not followed.